Returns
The short version: we cannot take back ink you have written with, and we replace ink that arrived damaged or wrong, as long as you filmed the parcel being opened.
Opened samples cannot be returned
Once a vial is opened there is no way for us to know what has been in it, and no honest way to sell it to anyone else. So an opened sample is yours. Being wrong about a colour is supposed to cost almost nothing, which is a better deal than a returns policy on a full bottle.
Unopened samples
If a pack is still sealed and you have changed your mind, message us within 7 days of delivery and we will sort it out. Return shipping is yours; the refund is for the samples, not the shipping.
Damaged, leaked, or not what you ordered
Film the parcel as you open it. Start while it is still sealed and keep recording until the vials are out. We replace a damaged, leaked or wrong vial only when that unboxing video comes with the claim, because without it nobody can tell what happened on the way from what happened after.
Send the video to +919270539459 on WhatsApp with your order reference, and we will send a replacement. No need to post anything back. Damaged or wrong vials are replaced, not refunded.
A colour that is not what you expected
Not a fault, and not returnable. Screens lie about ink, paper changes it, and your nib changes it again, which is what a sample is for. Tell us what you were hoping for and we will try to point you at something closer next time.
Refunds
Back the way it came, to the card or UPI account you paid from, through Razorpay, once we have agreed the return with you. Your bank decides how long it takes to show. An order paid in cash on delivery is refunded by UPI or bank transfer to an account you give us, without the cash-on-delivery fee.