Returns

Opened samples cannot be returned

Once a vial is opened there is no way for us to know what has been in it, and no honest way to sell it to anyone else. So an opened sample is yours. This is the whole reason samples exist: being wrong about a colour is supposed to cost almost nothing, which is a better deal than a returns policy on a full bottle.

Unopened samples

If a pack is still sealed and you have changed your mind, message us within 7 days of delivery and we will sort it out. Return postage is yours; the refund is for the samples, not the shipping.

Damaged, leaked, or not what you ordered

Our problem, not yours. Send a photo to +91 00000 00000 with your order reference and we will replace it or refund it, whichever you would rather. No need to post anything back.

A colour that is not what you expected

Not a fault, and not returnable. Screens lie about ink, paper changes it, and your nib changes it again, which is exactly what a sample is for. Tell us what you were hoping for and we will try to point you at something closer next time.

Refunds

Back the way it came, to the same UPI ID you paid from, once we have agreed the return in the conversation.